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Frequently Asked Questions



About BrandsRetail.com
Who is BrandsRetail.com?
BrandsRetail.com is an Internet-only marketplace selling brand name products at significant low prices to the public.

How can I contact you?
You can reach us online 24 hours a day via our web form (choose "Ask a Question" and login - you'll have to create a user account if you haven't used our system before). You can also call us during normal business hours:

Telephone Hours (EST):

Sales: Mon-Fri: 9am-5pm,
Sat/Sun: closed
Customer Service: Mon - Fri: 9am-5pm
Sat/Sun: closed.

by calling toll- free 800-249-3705 OR Fax to: 718-752-0998

To Place An Order, Call Toll Free: 1-800-249-3705

Where are you physically located?
Our corporate offices are located at:
47-32 Austell Place, 4th Floor, Long Island City, NY 11101

Can you send me a catalog?
Our Web site is our catalog. This allows us to keep our "website" continually fresh and updated.

Security & Privacy
How safe is it to pay by credit card at BrandsRetail.com?
It's perfectly safe. When you enter your payment information into your computer and click the 'submit' button, your computer encrypts the information before it sends the data. Only our server has the key to decrypt it. Once the payment is in our hands, it gets re-encrypted and goes through secure channels to our credit-card processing network. In most cases (unless you call us with a question), human eyes never even see your card number. In fact, our process is a lot safer than reading your card number aloud over the telephone.

Do you share my private information with anyone else?
No. At no time will we sell or broker any of the information we receive from you to any third parties. All information is only used to process your order.

Shopping Questions
Do I have to pay sales tax?
If you are shipping to New York(where BrandsRetail.com is located), you'll have to pay sales tax.To any other state there will be no sales tax charged.

Are all the products new?
Yes. Each and every one of our 3000 + products are brand new from the manufacturer and shipped from authorized dealers and distributors.

How will I know if you received my order?
After checking out of our website with your merchandise and you have successfully placed your order you will receive a confirmation page immediately and a confirmation email which should be saved or printed out.

Payment & Shipping
When will my credit card be billed?
Your credit card will be billed 24 hours after point of sale.

I received the package but where is my receipt?
The confirming email you received after order placement can be used as an official receipt to redeem any coupons, rebates, warranties, etc. Simply print it out and submit it to the manufacturer.

Are there any hidden shipping charges?
No, all merchandise shipped absolutely free via UPS Ground service to any street address within the continental US. small>

How long will it take to receive the items I ordered?
If you selected Ground shipping, delivery times typically range from 2-10 days but we ask that you allow a maximum of 10 days for delivery depending on location.  Most of our products are shipped using standard ground transportation. Our products ship directly from the manufacturers or distributors and usually leave their hands within 24 hours of your order. Larger products that require special handling (like refrigerators) ship via common carrier and may take longer.

Can I get overnight shipping?
Yes, but please allow 1-2 business days to process your order. We also offer 2nd Day Air shipping on many items. Typical delivery times are between 2-4 business days.

Can I have a product delivered to a PO box? Alaska, Hawaii, International?
Since we ship via UPS, we cannot ship to a P.O. Box. Please provide a street adderss.
Merchandise shipped to Alaska, Hawaii, and APOs can only be shipped via UPS 2nd Day Air Service or US Postal Service. Please contact us for a ship quote before placing an order.
At this moment we are not shipping outside the United States. For all the details, please review our Info Section

Warranties & Returns
Do you honor manufacturer's warranties?
Manufacturer's warranties are (by definition) between you and the manufacturer. Most warranties require you to show proof of purchase, which your order confirmation can serve as. If you've lost your original order confirmation, you can contact us at any time via our web form (choose "Ask a Question" and login - you'll have to create a user account if you haven't used our system before).

What about rebates?
If the product you purchase from us has a rebate, you should receive a paper copy of the rebate form when you get the product. If you don't, contact us and we'll drop a copy of the form in the mail to you. It is your responsibility to complete and submit the rebate forms to the manufacturer within the allowed time period.

What is your return policy?
Your satisfaction is our goal by providing you with the best service possible.Most merchandise may be returned for a refund within 30 days of purchase. For detailed terms and conditions, please click here.
All rights reserved.For technical web site problems: please contact webmaster@brandsretail.com
 

 


Frequently Asked Questions